this post was submitted on 11 Mar 2025
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I set up my mom on Microsoft Outlook many years ago, back when you had to set the server and so on.
She called me a few days later and said her email wasn't working, so I walked her through looking at the options, making sure the right addresses and preferences were checked, etc.
After about 45 minutes, I remembered that I already set everything up correctly and it was working. Then I decided to ask, "are you typing the @ symbol, or are you typing the word at in the email address?"
Yep.
…wut??
My father is 86, is fairly far down the slope of dementia, has a 5th grade education, has a hard time typing because he can’t really see the keys on the keyboard anymore, and still doesn’t do things like this.
…maybe I got lucky?
This occurred about 20ish years ago. Mom had never touched a computer in her life before getting the laptop.
And, this is the same woman who got a new phone and sent me a text that said 'do you like my new phone?'
Oooohhhhh…
Now that makes a lot more sense.
My own father has been using a computer since the 90s, initially just to track his own investments and finances, but later on to keep in touch with family back in the old country. So he’s got a bit more experience under his belt.
Still, he manages to suss out all scams that target him, and does a fair bit of his own troubleshooting. And while the latter is decreasing in effectiveness as of late… the fact that he can still do this with a 5th grade education while in the grips of dementia at 86 makes me proud AF. I have to swing by more and more these days, but he always has detailed notes of what he’s looked up and what he’s tried and didn’t work, so I can have a full roadmap of what has happened. Honestly, I have clients half his age that are far more useless, and that’s why I still jump when he calls for help.