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They stopped their official Mastodon presence citing having not enough resources to maintain communities everywhere, which caused outrage among the Fediverse.
Previously, they vocally supported the actions of Trump administration on the matters of Internet privacy, which caused a massive backlash.
So, essentially, they have alienated a lot of userbase by making questionable moves.
I feel you're misrepresenting the second point.
Proton did not comment on Trump. Their CEO did. And specifically on liking a certain hire for a certain position because he thought that would be good for small business.
It was a garbage take for many reasons, and the community let that be known. For me that was that but people keep coming back to this as some sort of unforgivable transgression.
Liberals (among which I count myself) like to piss on Musk and buddies for not actually supporting freedom of speech even though they call themselves absolutists in this area, but drastic moves like leaving over some tweet is a plank cut from the same tree...
If you're going to move every time somebody says something you find questionable you're going to have a hell of a time with the average company being filled with hundreds of people and thusly hundreds of opinions. And it's good to remember most people are going to be having these takes in background without you knowing of them.
Reddit has a tendancy to be alarmist. AFAIK there's zero evidence to support Proton are closeted MAGA. If i'm wrong on this i'll gladly stand corrected with some substantial evidence.
I absolutely do not believe Proton is MAGA, nor did I want to make such a statement.
It's just that the CEO is the most company-representing voice, and they said something vaguely positive, attributing it to the Trump administration, which caused a backlash. I do not think it is right, but it is what it is, and in the current political landscape Proton CEO's actions were a bit insensitive.