I hate shopping at Lowe's now because they physically removed the regular checkouts and only have a square of self checkouts. They did this so one "cashier" can watch over everything, saving labor on multiple cashiers. They also paired down every other department so it's just as hard (or possibly harder) to get assistance in a department as at Home Depot. Feels like I'm watch the death spiral in full swing.

Less shoppers means less staff. Less staff means service suffers. Poor service means less shoppers. Rinse and repeat. This is happening at almost every brick and mortar retail business though, not just Lowe's. It's like the entire economy has turned into Circuit City trying to keep the lights on.