this post was submitted on 25 Apr 2025
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Look, saying “I don’t work here” to avoid using self-checkout completely misses the point. Technology has always evolved by shifting little tasks onto the user in exchange for speed and convenience. It’s not about “working for free,” it’s just self-service - like when grocery stores first let people grab stuff off shelves instead of asking a clerk behind a counter. At the time, some people probably whined about it too, but now nobody thinks twice because it’s way faster and gives you more control. Same thing with ATMs - you used to have to stand in line and talk to a bank teller just to get cash, now you punch a few buttons yourself. Are you ‘working for the bank’ when you use an ATM? No, you’re just getting your money faster without the hassle. Self-checkout is the same idea: a tiny bit of effort, way more convenience. Complaining about it like it’s some moral stand is honestly missing the bigger picture.
That'd be a great point if self-checkout was anywhere near as convenient as an ATM. But it's not, it's literally the same machine a cashier uses, bolted onto a card reader. There's no added convenience unless you're buying literally only one item. It's not innovation, it's outsourcing labor to the customer so the company can cut jobs and boost profits. You're doing 100% of the work they used to pay Someone for.
Not to mention the constant paranoia and assumption that you're stealing from them whilst saving them an immense amount of labour costs. Cameras watching your every move and "UNEXPECTED ITEM IN BAGGING AREA".
Makes for such an enjoyable shopping experience...
People steal a LOT. It's impossible to catch the folks who steal without watching everyone. You are being watched whilst you shop too.
Sounds like a you problem.