you've clearly never had the sort of job she's talking about.

I have. These people act like "sending a text outside of work hours to a boss" is such a heavy lift, while their time in the office is often spent just throwing wrenches into already working machinery.

What is a "new exciting service" that Walmart has provided? Nothing. All this woman does is spend time in meetings with other execs trying to figure out ways to increase their bottom line (read: bonuses) and pass the work of doing that off on people who then have to handle the weight of making these ideas of theirs a reality.

As others have said, the C-suite is the most replaceable use-case for AI. Just people that throw shit at the wall and see what sticks.