this post was submitted on 27 Feb 2025
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honestly, this is brilliant. Not only is it going to make it easier to understand people with really thick accents -- I've worked with lots of Indian people before (hotel industry) and I still get tripped up from time to time, especially over a crappy phone line -- but it'll also probably cut down on a lot of the racist shit they may take from customers. I can imagine the average call center employee with a thick accent takes a fair bit more abuse than call center employees who speak without an accent.
on the other hand, this might also make it harder to identify a scam call immediately if this becomes commonplace. Not that perfect English speakers aren't also capable of scamming you, but, usually the scam callers aren't perfect English speakers.
I feel like people with thick accents will not be understood by the Speech model either
It's what the models are trained on.