LinkedinLunatics

We have an office in India and I've interacted with them a fair bit and in my experience they're all come off as lunatics. They seem to take great pleasure in been mindless drones and doing everything by the book, which often results in more work than would have happened if they had engage some in common sense.

Here is an example that you can use to see how they just make their own lives harder

So one of the things we have to do occasionally is security incident reports, if anything happens like there is a data breach or even if just a potential data breach on one of our brazilian servers, it has to be thoroughly investigated and a report written up about it, so far, so good. Most of the report is written by us or our office in the US depending on what server was breached and what exactly happened, but some of the fine detail work is done by the office in India. A lot of what they do is correlate data and write reports, which are then packaged into the whole folder and then sent off to upper management, who probably ignore it to be honest.

We have this whole knowledge base article that tells everybody how to do every part of the job, the problem is it's awful and out of date so no one reads it anymore. One of the managers in the India office went to look up the report procedure and couldn't find any mention of the India office, because as I said it's out of date. They know it's out of date because the last updated date is sometime around 2018 which was before the India office even opened. So because of this they started to refuse to do the correlating of data, but they didn't say anything to us, they just stopped doing it. So it rolls around to the day before the report is supposed to go up to management, and we realise that they haven't sent us anything yet. So we have a meeting where they state that they are no longer going to do this because the knowledge article doesn't mention them. This results in more meetings to try and work out what the problem is and ultimately the knowledge article gets updated to include them. So now they have 24 hours to do a task that normally takes them a week, and if they don't do it they'll be the ones that get in trouble.

And I'm wondering now having read this if most of it was in fact just the manager being a dictator and everyone else not feeling like they're in a position that lets them argue with him. My manager absolutely would listen to her subordinates but maybe he won't.