this post was submitted on 08 Sep 2025
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We have recently experienced a security incident that may potentially involve your Plex account information. We believe the actual impact of this incident is limited; however, action is required from you to ensure your account remains secure.

What happened

An unauthorized third party accessed a limited subset of customer data from one of our databases. While we quickly contained the incident, information that was accessed included emails, usernames, securely hashed passwords and authentication data.

Any account passwords that may have been accessed were securely hashed, in accordance with best practices, meaning they cannot be read by a third party. Out of an abundance of caution, we recommend you take some additional steps to secure your account (see details below). Rest assured that we do not store credit card data on our servers, so this information was not compromised in this incident.

What we’re doing

We’ve already addressed the method that this third party used to gain access to the system, and we’re undergoing additional reviews to ensure that the security of all of our systems is further strengthened to prevent future attacks.

What you must do

If you use a password to sign into Plex: We kindly request that you reset your Plex account password immediately by visiting https://plex.tv/reset. When doing so, there’s a checkbox to “Sign out connected devices after password change,” which we recommend you enable. This will sign you out of all your devices (including any Plex Media Server you own) for your security, and you will then need to sign back in with your new password.

If you use SSO to sign into Plex: We kindly request that you log out of all active sessions by visiting https://plex.tv/security and clicking the button that says ”Sign out of all devices”. This will sign you out of all your devices (including any Plex Media Server you own) for your security, and you will then need to sign back in as normal.

Additional Security Measures You Can Take

We remind you that no one at Plex will ever reach out to you over email to ask for a password or credit card number for payments. For further account protection, we also recommend enabling two-factor authentication on your Plex account if you haven’t already done so.

Lastly, we sincerely apologize for any inconvenience this situation may cause you. We take pride in our security systems, which helped us quickly detect this incident, and we want to assure you that we are working swiftly to prevent potential future incidents from occurring.

For step-by-step instructions on how to reset your password, visit:https://support.plex.tv/articles/account-requires-password-reset

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[–] Vanilla_PuddinFudge@infosec.pub 65 points 1 week ago (96 children)

Huh, I guess centralizing all of that userdata was a bad idea. Weird. If you hack some dude's Jellyfin, you just hack some dude and no one else.

[–] Saik0Shinigami@lemmy.saik0.com 17 points 1 week ago* (last edited 1 week ago) (88 children)

You don't even have to hack jellyfin though. Quite a few endpoints aren't behind authentication at all.

But that doesn't help your case so I'm sure you'll just downvote me.

Edit: For those who don't know. https://github.com/jellyfin/jellyfin/issues/5415

Several issues. Some require being logged in with any account (to get other user information on the server, including admin)... others are endpoints that let media access if you guess a guessable md5 hash(which is normalized in docker setups in general... and standardized by *arr setups. So highly guessable if you use these tools... which most of you are). The sort of thing that media companies will absolutely abuse eventually if they're not already doing it to collect proof that you're hosting their content illegally. But I just find it laughable that this is the answer... but ya'll are frothing at the mouth over plex leaking an email address... Oh no! not the email address you already get boatloads of spam at! However will you live!

[–] daniskarma@lemmy.dbzer0.com 7 points 1 week ago (2 children)

While I whish access were secured at some point. I'm still yet to see one of those guessed hash attacks on the wild.

A good thing about Jellyfin is that we KNOW its insecurities because it's open source.

Other software may be insecure like that but you would only know after an incident happens because you cannot audit the source code.

Other software may be insecure like that but you would only know after an incident happens because you cannot audit the source code.

You don't need to audit the source code to find vulnerabilities in endpoints. You need source code to know exactly why it's vulnerable. Plex is constantly being tested by jackasses like me who try random shit. Hell we just got a forced patch for plex that they rolled out this month. https://forums.plex.tv/t/plex-media-server-security-update/928341

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