this post was submitted on 13 Jul 2025
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But a Reddit post from 11 days ago from an apparent Rogers employee affected, claimed they were one of the more than 1,000 laid-off agents paints a different picture.

“I am a part of the 1000+ agents in Roger’s that are getting laid off and I would like us to be heard and actually have a voice for once,” the person wrote.

They claimed they were told to stay silent. “Why has management specifically told us to stay quiet and not to go to the media about this? Because they know this is wrong on so many levels.”

The post accuses Rogers of using workers to train an AI tool introduced last year—under the pretense of helping them—only to later replace them with it. “We were exploited and taken advantage of,” the employee claims.

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[–] floofloof@lemmy.ca 15 points 13 hours ago (3 children)

I abandoned Rogers years ago after they billed me for a service that they then told me wasn't available, and denied me a refund. It took a total of 7 hours on the phone to their customer service and eventually losing my temper so badly I was yelling before they made any effort to sort it out. Since then they've been sending reps to the door who all assure me their customer service is totally transformed and much better than before. I always told them I doubted it and would never return to Rogers. Seems my instincts were right.

[–] lemonySplit@lemmy.ca 5 points 12 hours ago (1 children)

Ya totally, maybe give Shaw a try. Oh wait. /s

[–] hefty4871@lemmy.ca 2 points 1 hour ago

Don't be dumb, shaw is owned by Rogers. Try Fido. /s

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