this post was submitted on 07 Jul 2025
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I’ve posted this before, but I took a phone in for a battery replacement. Pretty routine. They took forever and finally came back to me and said “we can’t replace your battery because we broke two screens trying to put it back together.” Listen motherfuckers, you had one job, it’s all you do all day, and you somehow had Slippy McThumbs as the technician? They then handed me a nonfunctional phone and, dead serious, asked for a good time for a call with tech support to get my phone replaced. Then took a $1000 deposit on a phone with a trade value of maybe $300 until they got the broken one. Three-ring shit show.
I've worked in a repair shop before, and we would actually do similar with specific devices. The difference with us I guess is that we wouldn't take it for repair without you consenting to that prior to us even checking in the device. For things like the original Microsoft Surfaces, and some Lenovo laptops, they're glued together so tightly that opening them up to fix something is basically impossible without breaking the screen that is on it.
Also with us if we took it for repair and couldn't fix it, it either had to come back in the same condition, or we fronted the bill for a replacement.
None of this applies to phones at all though. I'd be really interested to hear what device was so difficult that they couldn't repair it, because all current gen Samsung, Apple and Google Pixel devices are definitely repairable, as long as you have the proper software tools.
iPhone XS. They (the Apple Store) said “for insurance reasons” they couldn’t continue trying to put the phone together because they might break another screen.
Did you guys have a heat gun?