this post was submitted on 07 Jul 2025
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My iPhone 5’s battery was fucked after 3.5 years
Went into Apple Store for first time in my life
They took phone, I walked around for a half hour
Went back, they replaced battery because it was a known issue for free
Used phone for another year before giving it to a friend
yeah iphone XS, same experience, have done 2 battery replacements now no issues
I’ve had 3 batteries replaced in three separate phones. The closest thing to an “issue” is they broke 2 of the phones, sounds bad right?! But wait, there’s more. Since it’s the phone manufacturer and quite obviously their fault they replaced them with brand new phones of the same model. No more scratches and such. Just had to restore them from backup.
Also had a brand new phone start doing weird shit. I took a video of it doing the weirdness and went into the store. They couldn’t fault it or replicate it in any way. Still replaced because I had proof and the dude was super chill about it.
Obviously, not everyone is going to receive the same service or see having a complete new phone over a replacement battery as a positive but from my experience I can’t fault Apples service so far.