this post was submitted on 11 Mar 2025
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I set up my mom on Microsoft Outlook many years ago, back when you had to set the server and so on.
She called me a few days later and said her email wasn't working, so I walked her through looking at the options, making sure the right addresses and preferences were checked, etc.
After about 45 minutes, I remembered that I already set everything up correctly and it was working. Then I decided to ask, "are you typing the @ symbol, or are you typing the word at in the email address?"
Yep.
The first question after "it's not working!" Is always "what isn't working?" followed by "show me what you were doing".
Used to have to deal with getting information out of customers that were having issues with our app (as a software dev, not sure why that was my job). Eventually we just asked for a video of what they were doing first thing when anyone called.
There's so many tech illiterate people out there, even young people who grew up with their phones often don't really know how to use it besides opening apps.
Nothing! I did nothing! Things just happened!
This session is over then, I'm unable to help you. Take it to the repair center.