Support (lemm.ee)

878 readers
3 users here now

lemm.ee Support

You can make a post here if you're looking for support with any issues!

For general discussion about lemm.ee, please post in !meta instead.

founded 2 years ago
MODERATORS
1
4
submitted 2 years ago* (last edited 3 weeks ago) by sunaurus@lemm.ee to c/support@lemm.ee
 
 

Table of contents

  • What is Lemmy?
  • What is an instance?
  • How do I join a community from another instance?
  • How can I find interesting communities?
  • Why are image uploads on lemm.ee limited to 500kb?
  • How can I post images hosted on external services?
  • How can I ensure my community on lemm.ee gets found on other instances?
  • How can I take over a community with inactive mods on lemm.ee?
  • I'm still lost, how can I get assistance?

What is Lemmy?

One great way to understand Lemmy is to check out this simple infographic (author: @ulu_mulu@lemmy.world)

But if you want it in text form:

Lemmy is a link aggregator, in many ways similar to Reddit, but with one key difference - there is no one central authority controlling Lemmy. The code is open source, and more importantly, there are hundreds of Lemmy instances which are all independently run.

Even though instances are independent, they are all part of the Lemmy network, and thus, users of one instance can participate in communities of other instances.

What is an instance?

Lemmy instances are servers which run the Lemmy software. https://lemm.ee/ (where this post lives on) is one instance, but there are also many others.

There can be several key differences in instances:

  • Some instances are small and run out of home servers, some instances are large and run on commercial hardware (lemm.ee is one of the latter)
  • Each instance can define their own set of rules (lemm.ee rules are visible in the sidebar on our front page)
  • Instances can decide whether downvotes are enabled for their users (lemm.ee users have the ability to downvote)
  • Some instances may choose to limit community creation to admins only (lemm.ee allows all users to create communities)
  • Some instances have a tight focus, others are general-purpose (lemm.ee is the latter!)

If you ever find yourself unhappy with your instance, you are always free to create an account on another one and continue using Lemmy. Unlike centralized platforms, you always have another place to go!

⚠️ Lemmy supports migrating your account from one instance to another, which makes it quite painless to move. However, your post history will remain on your old account when you create a new one on another instance.

How do I join a community from another instance?

Option 1: go to the list of communities by clicking the "Communities" link on the top navbar. Open the "All" tab and you will be able to browse and subscribe to any community from other instances that at least one lemm.ee user has previously subscribed to.

Option 2: if you know the exact name of the community you wish to join (for example, !gaming@beehaw.org), you can navigate to the search view by clicking the looking glass icon on the top navbar. Enter the exact name of the community into the search box, including the leading "!": [!gaming@beehaw.org](/c/gaming@beehaw.org). If at least one person from lemm.ee has previously subscribed to this community, then you should immediately see a link to open the community and subscribe to it.

Important caveat: if you are the first person to search for a community, then Lemmy will initially tell you that no results were found. Don't worry, if the community exists, then lemm.ee will begin syncing it and you will be able to successfully search for it again in a couple of minutes.

Important caveat 2: if you are the first lemm.ee user to subscribe to a community from another instance, then historical posts and comments will not be immediately synced. This is a limitation of the Lemmy software currently. However, if old posts start getting some new activity after you've subscribed (like a new comment or edit), then that will trigger a sync and the old posts should start showing up for you as well.

How can I find interesting communities?

You have several options!

  • You can browse our list of all communities. This includes any communities from other instances which have at least one subscriber from lemm.ee.
  • You can check for ads for interesting communities in !newcommunities@lemmy.world
  • You can check out https://lemmyverse.net/ - bonus tip, if you set your home instance on this website, then all community links will lead to your home instance!

Why are image uploads on lemm.ee limited to 500kb?

One of the scaling issues so far with Lemmy is multimedia storage. Several instances report growing their storage by significant amounts daily - if lemm.ee grew at that same pace, I would start seeing increased infrastructure bills very quickly (within months, if not weeks).

To help mitigate this, users are asked to use external image hosting providers as much as possible. On lemm.ee, we currently only allow image uploads for images up to 500kb in size.

500kb was specifically chosen as it SHOULD cover most needs for any avatars, and possibly even simple banners for communities.

How can I post images hosted on external services?

For posts, just submit the image URL directly (in other words, copy the image URL into the "URL" field of the post you are creating).

Additionally, for text posts and comments, you can use the following syntax: ![alt text](image url), for example ![lemm.ee logo](https://imgur.com/earIilI.png) results in:

collapsed inline medialemm.ee logo

How can I ensure my community on lemm.ee gets found on other instances?

  • First of all, you should ensure that your community looks welcoming to new users. If your sidebar has useful info and there's perhaps some activity in the community already, then new users are much more likely to subscribe
  • Once you have your new community set up, your community will soon become automatically visible in our local communities list at lemm.ee, as well as the global community indexes like https://lemmyverse.net/
  • If you want even more exposure for your community, I recommend making a post about it in !newcommunities@lemmy.world

How can I take over a community with inactive mods on lemm.ee?

  1. Make a post in the community you want to take over
  2. DM me (@sunaurus) 1-2 sentences about what your plans are for the community, and a link to the post you made in the community

If the community you want really has no active mods, then I will be happy to pass ownership to you!

I’m still lost, how can I get assistance?

If you feel like anything in this guide is unclear, or if you have a general question which you believe will be useful to others in the future, please just drop a comment with your question under this post and myself or other helpful members of our community can try and help you out.

If you're having any issues that you feel are not relevant as a comment here, then feel free to post a thread and tag me in our !support community.

2
 
 

When I click the 'Submit' button, the screen stays the same, and no error appears.

My account is too new to upload a screenshot of my issue: {"data":{"error":"pictrs_response_error","message":"Your account is too new to upload images"},"state":"success"}

I also get the same error message when I try to upload an icon or banner image for a new community.

I'm unsure if an icon or banner is required to create a community. I also don't know how old my account has to be to be able to upload images.

3
 
 

Specifically, follows from users on these instances aren't completing:

https://misskey.flowers/

https://mivatter.com/

These instances aren't on lemm.ee's blocked list, so I'm having trouble figuring out why I can't follow them.

4
 
 

When I attempt to setup 2FA it is asking for a code but I'm not able to setup, so I don't have a code to provide. Shouldn't I get a QR code or a setup key?

5
 
 

I have disabled NSFW in my account settings, but it still appears when I search for communities. Is there a way to filter out the results completely, or do the settings currently only apply to feeds? Thanks!

6
 
 

Requesting !disney@lemm.ee, which is currently unmoderated.

7
 
 

My default display settings are 'All' sorted by 'New' and I was just served a post from Animemes@burggit.moe - https://lemm.ee/post/56448137

I tried to add the instance to the instance blocklist and that domain isn't offered by autocomplete; checked the linked instances for lemm.ee and it claims burggit.moe is blocked.

8
 
 

I noticed some of my posts (ex: https://lemm.ee/post/54242488 ) have gotten way less upvotes than they used to. It turns out that Lemm.ee is just having issues federating, the post currently sits at 2 upvotes here but if you go over to lemmy.world ( https://lemmy.world/post/24995420 ), it's at 20 upvotes and has more comments. Potentially more from other instances as well.

9
1
submitted 2 months ago* (last edited 2 months ago) by JakenVeina@lemm.ee to c/support@lemm.ee
 
 

I'm getting a 100% failure rate attempting to upload images today. Specifically, the POST https://lemm.ee/pictrs/image endpoint is returning a boilerplate 500 error.

It's actually been flaky for the past couple weeks, but up until today, just repeating the upload a few times gets it to work.

This also was an issue about 3 months ago, but resolved itself within a week or so.

Images are in the 100KB to 200KB range, well below the documented 500KB limit, and my account is about 1.5 years old, so as far as I'm aware, it's nothing on my end.

10
1
submitted 2 months ago* (last edited 2 months ago) by 4am@lemm.ee to c/support@lemm.ee
 
 

Hi, I’ve got an issue with 2FA. I got logged out on my desktop PC and when I try to log back in, the 2FA code that I have doesn’t work. I’m still logged in on my phone but I’m no sure how to proceed from here?

SOLVED: My desktop machine was looking for a NTP server that was no longer responding. Changed to a working NTP server and all is well. I had drifted 66 seconds back since 9 Sept 2024.

11
 
 

Has anyone else noticed that they can no longer save posts from lemmit.online?
For me the interface indicates that the post was saved, but then it does not show up in my list of saved posts. This occurs both in Lemm.ee's web interface and in Eternity, for all lemmit.online communities. (reposting this here because I mistakenly posted it in Meta before)

12
 
 

Rimworld.gallery has been online for over a year now, but Lemmy is still unable to show thumb-nailed pictures from the !RimWorldPorn@rimworld.gallery community (Mbin instance). This is why it takes ages for the timeline to load. Let's stick our heads together and try to find a way

13
 
 

Hi I did some searching and didn't see anything, but thought I would get an official answer on this, if I can.

Do the search engines spider and record what's posted or commented on Lemm.ee (specifically)?

Thanks for any info.

14
 
 

Now, from what I understand, a recent Lemmy software update broke the ability for Imgur posts to serve as lead-examples. Since then, I've been forcing the lead image on to local servers. Fine, whatever.

Just tell me what to do, and I'll do it.

But now, checking some of my earlier posts, I also see this problem in the body of my posts, in which Imgur content isn't appearing either:
https://lemm.ee/post/38133693

EDIT: Okay, I totally forgot that for a few months there, Lemmy was auto-formatting image links in to 'proxy' versions. So when I go back and manually remove that formatting (didn't used to be able to do so when it was active), the posts are no longer broken.

Really wish this could have been handled more smoothly by the devs, tho. 😞

EDIT2: removed some non-essential rubbish.

15
 
 

Currently !pokemon@lemm.ee has no moderator. I would like to request the post.

16
 
 

You can see this from the root page of our community:
https://lemm.ee/c/eurographicnovels

In which the posts that link to Imgur as their thumbnails now display the 'offsite' arrow pointing to the upper-right. Note that all Imgur-based behavior seems otherwise fine, for example you can click on the thumbnail and the full image will properly display, and the contents of the posts themselves seem unaffected.

Browsing around other lemm.ee communities, it seems that all other thumbnail post imagery is functioning normally as long as it doesn't link to Imgur.

Hope I explained that clearly!

17
1
submitted 4 months ago* (last edited 4 months ago) by sag@lemm.ee to c/support@lemm.ee
 
 

Current mod of !cassettefuturism@lemm.ee is inactive. And I am trying to revive it. It's one of the top lemm.ee community in subs count.

Here's my post on !cassettefuturism@lemm.ee

Thanks

18
 
 

I made a post to !fedigrow@lemm.ee, but it doesn't seem to have federated to lemmy.ca. (https://lemmy.ca/c/fedigrow@lemm.ee)

The lemmy.ca admins have looked into it, and so far haven't found any issues on their end.

Would it be possible for a lemm.ee admin to investigate from their end?

19
 
 

UniversalMonk has been evading the a ban on him by posting from new accounts on !pleasantpolitics@slrpnk.net. That's ban evasion, which on most instances leads to an account-level ban, as far as I know. The relevant account is UniversalMonk@lemm.ee.

I'm not sure how to notify admins on lemm.ee, so I'm posting here. If ban evasion justifies an account ban on lemm.ee, then it's time. If there's a better place to send this note, let me know, and I'll do that instead.

20
 
 

Despite status pages not showing any issues, I'm seeing serious lag in federation I think. Checked both on mobile (Voyager for iOS and web) and when compared to viewing via web on other instances (namely Lemmy.world), posts and comments for the last day seem to be missing?

21
 
 

I've been noticing more and more broken thumbnails over the last few weeks, but now it seems like things have fully fallen apart. A little over half of the posts have had functional images in recent weeks, but now I've noticed that pretty much none of the posts made within the last 10 hours or so have functional thumbnails. In-instance thumbnails are fine, but now pretty much every other instance's images are broken.

Previous posts in the same vein in this community seem to indicate that it's an issue with other hosts denying lemm.ee access to download images, but surely something can be done, right? It's pretty tedious to click on each post individually if I'm just browsing memes. Is this issue just on my end, or is it broken for everyone? And if it's just me, is there a way to fix it? I've tried clearing the site data from my browser (firefox) to no avail.

A couple screenshots in case it's just on my end: https://imgur.com/a/broken-images-guyVr1n

22
 
 

What options do we have to deal with suspected downvote brigading or voting abuse on lemmy and what do we do to report it

23
 
 

Just starting this week, when I first visit lemm.ee, I used to be logged in auytomatically, every time, but now I have to manually choose to login. My browser (Firefox on Ubuntu) definitely knows my username and password still.

Then, I can click around, go from page to page as I want, but if I hit F5 to refresh the page, or right click and choose the reload icon, I do get the page reloaded, but now I am not logged in.

I've tried disabling my (5) extensions but still saw this issue.

I tried completely erasing my cache in Firefox. Same issue still.

ETA: I tried explicitly logging out and logging back in (again). Same issue still.

This is only happening on lemm.ee.

Any ideas why Lemme doesn't want to keep me logged in?

Thanks!

ETA -- Thursday night: I made sure I am clearing cookies along with the cache. The problem remains. And, as @yogurt@lemm.ee said, the expiration date on the "jwt" cookie lemmee sets does expire in 3023. I installed an extension so I could edit that, set it to 2Dec 13 2025, saved the cookie. But still refreshing the page causes me to be logged out. This is just an annoyance at this point, not a big deal, but some sort of resolution eventually would be great. Thanks for any other ideas.

EDIT - NOV 22 2024 -- The problem seems to have resolved itself, in time. Now, I can login, do stuff, close my browser, come back later and still be logged in then. Glad it's finally fixed!

24
1
submitted 8 months ago* (last edited 8 months ago) by sparkle@lemm.ee to c/support@lemm.ee
 
 

EDIT: Solved this by adding "English" to my languages in account settings. Solution from a comment by @mp3@lemmy.ca

For some reason I can't see any posts/comments on hexbear or by users from hexbear. I don't have the instance blocked or muted or anything. I can click the communities and bring them up, but they don't show user content. This is specifically only on my account too. It doesn't matter if I'm on an app or on the website. There isn't anything I can find that causes this. I would like to see posts by hexbear users so this is pretty annoying.

25
 
 

I often find embedded images from other instances straight up don't appear, while embedded images from lemm.ee take a really long time to show up (and sometimes don't at all)

For example, the top comment here has an embedded image but it's not showing on lemm.ee: https://lemm.ee/post/38434336

An even weirder thing is that it thinks youtube links are also images, and tries caching them.

collapsed inline mediaExample video

view more: next ›