Jumping on the bandwagon are they. I don't see a problem if they use AI to assist with customer service. Spares the employees using their brain cells.
Hopefully the enshitification of CT isn't exorbitant.
this post was submitted on 30 Oct 2025
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The problem is when you need something specific from customer service. In other words most customer service calls.
As someone who's worked in IT I understand a lot of people are really stupid. Putting them on the phone with a system that recommends eating a few rocks each day will not improve the situation. Though it's probably nice if the person feels like screaming at you.