What exactly happened that leads to your conclusion that none of your support requests are going through? And why was it not possible to continue the on-going support request that you showed in your screenshot?
this post was submitted on 30 Aug 2025
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Fuck Rockstar. I changed my email accounts a few years ago but forgot to change Rockstar first. This wasn't a problem. Now, after buying GTA V on Xbox and Steam and sinking a lot of time into it over two accounts, they added some mandatory launcher on Steam that forces you to login to their Social Club. Mandatory launcher calls an account that I can't unlink, triggers mandatory 2FA to an email that doesn't exist. They refuse to help despite my willingly handing over a lot of private information - their support system is as good as fake. The end result is I have sank >£100 in buying their games and they ensure that not only do I not get to continue my account on GTA V, but I have been permanently locked out and actually impossible to play any Rockstar Social - walled game on Steam.
Partial 'correspondence' of my third attempt to get help from them. Twice they ignored the support subject.
Judging by other complaints online this exact issue has persisted and screwed over players since the creation of GTA V, so at least 12 years.
I have the same issue with Activision, and here's the kicker. They're exactly the same blueprint. Same support. Same result. Same fake-ass Western names on their signature.
I feel like Rockstar needs to be continuously pressured, injustices talked about, just in case they give.
Just don't give corps like Rockstar money.
Additional:
(from Schwaggaccino • 2y ago • Reddit)
I emailed Rockstar and started a request ticket and they want me to log in to get me to reset my 2FA which is preventing me from logging in.
THIS IS PEAK CLOWN WORLD I CAN'T BELIEVE SOMEONE ACTUALLY GOT PAID TO IMPLEMENT THIS JOKE OF A SYSTEM
Edit: For the time being it seems they have disabled all support as none of my support requests are going through, even with omitting data and using VPN multiple times.. I've had seven unsuccessful tickets and was just brainstorming how to automate the requests.
Final Edit: Thanks for your responses everyone, looks like legal is the only route. After 24h my support requests are still being auto blocked (not submitting as there's no delay before response), and I am skeptical they switched off support for that long, even if it is fake, so they just blacklisted my details I think.
Have you tried using FiveM? Last I knew it didn't require social club access.
Yep. I have the exact same problem with EA-Connect. My account is just gone because EA doesn't offer any support.
thanks for the tip, but I don't buy any games I don't have to.
Not a fan of Rockstar in particular.
GTA (as in, the first one) was a wonderful gaming experience. GTA 2 changed the game in some interesting ways, yet it remains the black sheep of the series for some reason. 3, 4, and 5 were iconic. Then 4 came out again (oops, the OG 4 is actually just Vice City, it's not the fourth game but it's also not DLC, not sure how that works. Interestingly while GTA 4/VC and GTA 4 were in different cities, GTA 5/SA and GTA 5 both took place in San Andreas (and surrounding areas). Anyway, I couldn't get into the new GTA 4. GTA 5 was better, but I never finished it. Then they paused GTA to do a sequel to their Red Dead games, neither of which really went anywhere (popularity wise) but whatever, RDR2 (sequel to Red Dead Redemption, itself a sequel to Red Dead Revolver) ended up being a massive hit. Wasn't for me, but I enjoyed what I played (the intro and maybe a couple hours after).
I don't think GTA VI will be worth $100. I'm not interested in paying more than like $40 for it, tops. But, that's just me. I know even at $100 it will break records and then everyone will think they can sell their games for $100 each. I don't like it, but it's going to happen.
Yep, I have the same story verbatim dude. Fuck Rockstar, permanently. Haven’t played one of their games in like 5 years, and I never will again.
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One way to fix this is buy your own domain and own all the email accounts.
Ok, I won't. I don't like launchers anyway.
Did you try typing goru@n.ga as your email address?
IRL you don't need an email account to do road violence. Simulator is worse than life. Matrix, confirmed.
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I delt with the exact same issue recently. I was locked out of my 13 year old Rockstar account and despite sending everything asked for they wouldn't help me. It took 9 separate support requests over the course of 6 months before I was able to get my account back. Their support is the most infuriating AI bullshit I have ever dealt with.
I didn't know if it will help you but it seems the key phrase that actually got them to look at my account was that I was "worried about my account being compromised". It was a complete lie but I had run out of options. They ask every time "when was your account linked to steam/epic" and I just said "I've never linked epic, oh no someone has my account!!". That was the only thing that worked. Good luck 🤞