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Don't worry, they still have two system wide outages a year due to shitty DNS servers.
That's what you get for using your isp's DNS
Most people have never heard of a DNS server let alone how to change them. As long as they have DNS outages they'll continue to lose customers. You can blame the average person for their lack of technical education, or you can blame the megacorp for providing a shitty service.
they also lose for havint expensive basic tiers. we switched to sonic like 10years ago, for like less than half the cost of xfinity and faster too.