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Not sure about swiftfin but try the option
downmix to stereosomewhere in the client playback settingsThanks, I didn't manage to find many options in swiftfin, you don't know if I can enforce it for a user from the server side?
That will be transcoding so from the server side make sure it's enabled and working. Then you can limit the bitrate (per-user, or globally)
This way the client will stream the content and not direct play it.
Hopefully this fixes the issue with audio.
I think I tried this when troubleshooting and didn't notice a difference. Nevermind, I pretty easily taught her how to bring up the menu and switch audio streams so she can solve it herself now.