Mostly the latter. We don't do any optimizations on our product whatsoever. Most important thing is to say yes to all the customers and add every single feature they want. Every sprint is spent adding and adding and adding to the code as much as we can and as quickly as we can. Not a single second is allotted to any discussion about performance or efficiency. Maybe when something breaks, but otherwise we keep piling on more crap at full speed non-stop. I have repeatedly been told "the fast way is the right way" followed by laughter. I was told to "merge this now" on multiple occasions even when I knew that the code was shit, and told the team as much. I am expected to write code now and think about it later.

As you can expect, the codebase is a bloated nightmare. Slow as shit, bugs galore, ugly inconsistent UI, ENORMOUS memory use, waaaaaay too frequent DB access with a shit ton of duplicate requests that are each rather inefficient themselves. It is a rather complex piece of lab management software, but not so complex that it should be struggling to run on dedicated servers with 8 gigs of RAM. Yet it does.